At Ayesha Perfumes, we carefully inspect and pack every order before dispatch. We accept returns only in cases where the customer receives a damaged, leaked, defective, or incorrect product.
1. Cancellation Policy
Orders can be cancelled before they are shipped.
If a cancellation request is successfully received and approved before dispatch, the full order amount will be refunded to the original payment method.
Once an order has been shipped, it cannot be cancelled.
2. Return Eligibility
Returns are accepted only in the following situations:
- The product received is damaged.
- The product has leaked during transit.
- The wrong product was delivered.
- The product is defective.
We do not accept returns for change of mind, incorrect product selection, personal preference, or other non-defective reasons.
Products must be unused and returned with the original packaging wherever applicable.
3. Return Window
A return request must be raised within 48 hours of delivery.
Requests received after 48 hours may not be accepted.
4. Unboxing Video Requirement
For damaged, leaked, defective, or incorrect products, customers are required to record a continuous unboxing video.
The video should clearly show:
- The sealed package before opening.
- The condition of the package.
- The opening of the package.
- The product and any damage, leakage, or incorrect item received.
The unboxing video is required for us to verify and process the return request.
5. Return Process
To request a return, contact us within 48 hours of delivery at:
Email: ayeshaperfumes0@gmail.com
Phone: +91 9702534585
Please provide:
- Order number
- Reason for return
- Photos/videos of the product
- Complete unboxing video
After reviewing and approving the request, our team will coordinate the return/pickup process.
6. Return Shipping Charges
For an approved return due to a damaged, leaked, defective, or incorrect product, Ayesha Perfumes will arrange the return/pickup at no additional cost to the customer, subject to verification and approval.
We do not accept customer-requested returns for non-defective reasons.
7. Replacement
For approved return requests, we will arrange a replacement product, subject to availability.
The replacement will generally be delivered within 5–7 business days after the return has been approved and processed, depending on courier service and delivery location.
8. Refunds
If a refund is approved instead of a replacement, the refundable amount will be credited to the original payment method.
Approved refunds are generally processed within 5–7 business days.
The actual time taken for the amount to appear in the customer’s account may vary depending on the payment provider or bank.
9. Non-Returnable Situations
Returns will not be accepted in the following situations:
- Change of mind
- Personal preference
- Incorrect product selected by the customer
- Product used or altered by the customer
- Damage caused after delivery by the customer
- Return request raised after 48 hours
- Product returned without the required evidence
- Product returned without original packaging where applicable
10. Exchanges
We do not offer exchanges.
For an approved damaged, leaked, defective, or incorrect product, we may provide a replacement in accordance with this policy.
11. Contact Us
For return, refund, or cancellation requests:
Ayesha Perfumes
📧 Email: ayeshaperfumes0@gmail.com
📞 Phone: +91 9702534585
📍 Mumbai, Maharashtra, India